These General Terms of Reservation and Sale (the “Terms”) govern the relationship between each customer (the “Customer”) and SARL SPORT BAR, operator of the Whisper Club Paris venue (the “Club”), for services offered at the venue, by telephone or through www.whisper-club-paris.com (the “Website”).
Any reservation, order or purchase constitutes unconditional acceptance of the Terms in force on the date of commitment. Customers should read them before confirming. Specific terms expressly communicated and accepted for an offer, group or event supplement these Terms and prevail in the event of a conflict.
Article 1 – OPERATOR DETAILS AND SCOPE
1.1 – The operator is SARL SPORT BAR, a French limited liability company with share capital of €8,000, registered with the Paris Trade and Companies Register under number 432 181 667.
1.2 – SIRET: 432 181 667 00010 – Intra-Community VAT number: FR42 432 181 667 – Registered office: 13-15 rue de Berri, 75008 Paris, France.
1.3 – Venue: Whisper Club Paris, 13 rue de Berri, 75008 Paris, France.
1.4 – Contact: Contact.whisper.paris@gmail.com – +33 (0)1 53 53 86 00.
1.5 – These Terms apply to admission, drinks, packages, group bookings, private hire and other services offered by the Club.
1.6 – The Customer represents that they have legal capacity to enter into a contract. When booking for a group, the Customer represents that they are authorised to provide the required information and accept the terms communicated for that group.
Article 2 – SERVICES AND PRICES
2.1 – Services and packages are those described on the Website, in Club materials or in the proposal sent to the Customer. Their content may vary according to the date, time, event and availability.
2.2 – Prices are stated in euros and include all taxes unless otherwise indicated. The price confirmed to the Customer in writing or displayed at the venue at the time of purchase is the applicable price.
2.3 – Drinks, options and services not expressly included in a package are charged separately at the prices displayed or communicated before ordering.
2.4 – The Club may change its prices for the future. A change made after a reservation has been confirmed does not affect the price already confirmed for the relevant service.
2.5 – Promotional offers, special events, private hire and group services may be subject to specific terms communicated to the Customer before commitment.
2.6 – Before attending, the Customer must check the date, time, number of guests, service details and any specific terms stated in the confirmation.
Article 3 – RESERVATION REQUEST AND CONFIRMATION
3.1 – A reservation may be requested using the Website form, by telephone or through any other channel offered by the Club. Submitting the form is a request, not a confirmation. A reservation is formed only after the Club expressly confirms it by email or telephone and, where applicable, after acceptance of a quotation or payment of a previously disclosed amount. The Customer must promptly report any error in the confirmation.
Article 4 – ACCESS AND ADMISSION
4.1 – The venue is restricted to adults. An original, valid identity document may be required. Access remains subject to venue capacity, safety rules, applicable regulations and compliance with expected dress and behaviour standards. A reservation does not waive these conditions. Any refusal of admission must be based on an objective and legitimate reason.
Article 5 – PAYMENT
5.1 – Unless specific terms are communicated before booking, admission, drinks and services are paid for at the venue when supplied.
5.2 – Accepted payment methods are those displayed at the venue or expressly communicated to the Customer. The Club may refuse an unsupported payment method or a payment for which authorisation is declined.
5.3 – When a deposit, remote payment or payment link is offered, its amount, due date and conditions are communicated before the Customer commits. Payment is deemed complete only once the funds have been received.
5.4 – Any additional service requested and accepted during the evening is payable at the price applicable when ordered.
Article 6 – CHANGES, CANCELLATIONS, NO-SHOWS AND WITHDRAWAL
6.1 – The Customer may request a change or cancellation by contacting the Club by email or telephone before the scheduled time. A cancellation is taken into account once received by the Club.
6.2 – Any change of date, time, package or number of guests is subject to availability and may result in a price adjustment communicated before confirmation.
6.3 – If the Customer fails to attend or is significantly late without prior notice, the Club may release the reservation to accommodate other customers.
6.4 – When a deposit or advance payment is required, the consequences of cancellation or non-attendance are disclosed before commitment. No undisclosed deduction may be enforced against the Customer.
6.5 – For leisure services supplied on a specified date or during a specified period, the statutory fourteen-day withdrawal right does not apply under Article L. 221-28, 12° of the French Consumer Code. This exception does not remove any cancellation options expressly granted by the Club.
Article 7 – VENUE RULES AND ALCOHOL
7.1 – Each Customer must respect staff, performers, other customers, the premises, safety instructions and rules communicated at the venue. Violent, threatening, discriminatory or harassing behaviour, or conduct that disrupts the venue, is prohibited.
7.2 – Drinks may be consumed only in areas authorised by the Club. They are prohibited in any area identified as not intended for consumption.
7.3 – Selling alcohol to minors is prohibited. The Club may refuse to serve alcohol to, or allow the continued presence of, anyone whose condition or behaviour creates a risk to themselves, others or the safety of the premises.
7.4 – A justified breach of these rules may result in refusal of admission or removal from the venue. This does not entitle the Customer to a refund for a service already consumed, without prejudice to their mandatory statutory rights.
Article 8 – CHANGES BY THE CLUB, FORCE MAJEURE AND LIABILITY
8.1 – For safety, capacity, operational or regulatory reasons, or in exceptional cases of unavailability, the Club may adapt, postpone or cancel a service. Where it has the Customer’s contact details, it will provide notice as soon as reasonably possible.
8.2 – Neither party is liable for a failure caused by a force majeure event within the meaning of Article 1218 of the French Civil Code and French case law, for the duration and to the extent that the event prevents performance of the relevant obligation.
8.3 – If the Club cancels a prepaid service and no alternative is accepted, amounts paid for services not supplied will be refunded. The Club’s liability is governed by ordinary law and cannot be excluded in the event of fault or where mandatory law prohibits exclusion. Customers remain responsible for their personal belongings unless the Club is shown to be at fault or has specifically taken custody of them.
Article 9 – PERSONAL DATA AND COMPLAINTS
9.1 – Data requested when booking is used to process the request, communicate with the Customer, organise the service and comply with the Club’s legal obligations. Required fields are identified in the form.
9.2 – Customers may exercise their data protection rights by emailing Contact.whisper.paris@gmail.com. Purposes, retention periods, recipients and procedures are detailed in the Website Privacy Policy.
9.3 – Any complaint must first be submitted to the Club in writing, by email or by post to its registered office, identifying the relevant booking or service and the requested resolution. The Club will endeavour to respond within a reasonable period.
Article 10 – MEDIATION, GOVERNING LAW AND DISPUTES
10.1 – After a prior written complaint remains unresolved, a consumer Customer may refer the matter free of charge to the consumer mediator appointed by SARL SPORT BAR, whose contact details are provided on request and on every medium required by law. The mediation request must be submitted within one year of the written complaint.
10.2 – These Terms are governed by French law. If no amicable settlement or mediation is reached, disputes fall within the jurisdiction of the courts determined under ordinary rules. Consumers retain the benefit of mandatory provisions applicable in their country of residence where those provisions cannot be excluded by contract. This translation is provided for convenience; the French version prevails to the extent permitted by law.
Version updated on 25 August 2026.
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